Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • 1-you must get an authorization number before returning anything.

    2-Products must be UN-opened & UN-used & Must Be Teturned within 30 days of ordering.

    3a-RE-stocking fees apply. 3b-Shippng Fees will be deducted from applicable refunds if refund applies.


    4a-Should an insured USPS, FedEx or UPS shipment be damaged , in transit, we will file a claim on your behalf and then, when we are reimbursed by UPS, FedEx or USPS, we will credit the reimbursement amoun,t returned to us by UPS, FedEx or USPS, back to the credit card you used to place your order.

    4b-Please include a digital picture of the damage in your email, to help us with the claim submission process. Sending pictures of the damaged container and the damaged goods will actually help us get your money back for you. This is no way a guarantee as the final decision with respect ot your claim is  mady by the carrier,(USPS, FedEx or UPS) with respect to your claim of damages. The calim decision is NOT made by us.

    This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. RofflerProductsToGo.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if RofflerProductsToGo.com believes that customer conduct violates applicable law or is harmful to the interests of RofflerProductsToGo.com and its subsidiaries.

  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). RofflerProductsToGo.com reserves the right to change its payment procedures at any time without prior notice to you.

    Return Policy

    Our "NO Returns” Policy:

     If you want to try a product for the first time, please buy a smaller size to see if you like it. Once you buy it, it is yours.

    Our web site is designed for those people who know which products they want to use.

    Therefore we do not except returns unless:

    1. There is some thing wrong with the product we shipped you, or
    2. We shipped you a product other than the ones that appeared on your order, or
    3. your product (s) were:
      • damaged in shipping (as in the bottle or tube broke, top came off) or
      • defective (as in a mousse that won’t foam or hairspray that won’t spray).

    Roffler Hair Products are not considered perishable but may be damaged by weather temperature extremes.

    Please ship to and address where your products will not be left out to bake or freeze. Damage from heat and/or freezing is not covered by Roffler Hair Products or the carrier.

    In the event we:

     Shipped you the product listed on your order ... and
    After inspection you decide it is not the product you thought you ordered  and
    You notify us it is being returned via Email ( E-Mail)
    You get a return authorization number and place it on the returning box by the return label
    And the products are  returned it in good condition, unused and unopened.
    We charge a 20% restocking fee. That is to say we return the 80% of the cost of the product to you
        (but not the cost of shipping & handling).
    In addition you will be charged for shipping IF:

        you ordered enough products to take advantage the free shipping offer,
        then decide to return all or part of the order so your order total goes below the
            the total product cost  ... required to qualify ...  for free shipping
        Then we will charge a 20% restocking fee plus
            the normal, shipping fee, you would have been charged,
                had your original order not met the free shipping requirement or
            the actual cost of shipping, that the shipper charged us.
            whichever shipping charge is greater

    If (in error) you send us products we have NOT sold and shipped to you,
        or have sent us or an unauthorized return;
    then we will attempt to notify you by e-mail and hold you products awaiting your instructions,
         for 30 days before we discard them.

    You must notify us before returning a product

    via E-Mail Return Service, and receive an "ok" before returning the item.

    You then have 30 days to return the item (s) to us, after 30 days it is yours

    Products must be returned in good condition, this means you should tape down the lids or caps on bottles and sprays to receive your credit.

    If you return a product without notifying us, or

    You returned a product we DO NOT OFFER FOR SALE, we will notify you via Email.

    We will then either;

    Write refused on the package and it will be returned to you

    Hold the product for 30 days so you can tell us how you want to pay for return shipping or other product disposition. After 30 days the products will be thrown out.

    Please note: Credit card credits take an average of 5 business days to be posted back to your account. Credits under $1.00 are not applicable for refund due to credit card processing fees. When using a debit card the bank may hold on to your funds for 72 hours after we have canceled the order due to the info not being validated by the credit card company.
    Please note: Product Companies change packaging, they rarely change the ingredients in the products. (One possible exception being changes to meet State VOC requirements.)

        Product companies often change the wording on the package. Add descriptions or just leave a description off the bottle.

        They often change the wording on the same package design several times in the course of the package design, same product just different words.

        Product companies Usually make announcements when they a change a products ingredients. It is rare that we are not informed but if you have a question we will ask the company and try to get an the answer for you.

        We want to make sure that you get the right product.

        If the product inside the container is the same but the package changed, we do not offer refunds,

        If  the product in the container has been changed,  not just a change to the package, we will accept the return and  give you a credit. Again You must notify us before returning a product,   E-Mail Returns , and receive an ok before returning the item.

    Product companies discontinue products frequently, if you can’t find it on the web site:

        We either forgot to put it up on the web site please E-Mail Sales

        It has been discontinued or changed.

        It is brand new and we haven’t gotten on the web site yet.

    When a product has been changed we often put a picture of the original version on the web site (the picture of the original product packaging is there to help folks identify the product) with a note to look for the new version along with a picture of the new product. Sorry but we can' ship you products we don't have and that re no longer being made. If you ONLY want the original, now discontinued version, in the original packaging,  please E-Mail Questions to verify that we do have the version you want and to let us know weather or not you would accept the latest version offered by the manufacturer.

    If in doubt contact us, E-Mail Questions, if we do not know we will try to find out for you.